Question 1

Who can use XLube powder?

Accepted Answer

XLube is suitable for anyone looking for a clean, gentle, and effective lubricant — regardless of gender, experience, or sensitivity level.It’s been independently tested and certified non-irritant and non-cytotoxic, making it ideal for:Personal use, including vaginal or anal applicationUse with toys, latex, leather, and neopreneIndividuals with sensitive skin or allergiesThose who want a sugar-free, preservative-free alternativeThere are no added fragrances, dyes, or irritants — just a smooth, long-lasting glide that’s easy to mix, easy to clean, and easy to trust.

Question 2

How do I store XLube powder bottle?

Accepted Answer

Keep it simple: cool, dry, and closed properly.XLube powder loves water — but not before you're ready. So store the bottle in a place that’s:Out of direct sunlightAway from steam or humidityNot under your bathroom mirror or in the shower, tempting as that might beThink bedroom drawer, bedside shelf, or any place dry and discreet.Always make sure the cap is closed properly after use — that’s what keeps it fresh for years.💡 Shelf life? At least 3 years when stored right.

Question 3

What is the difference between XLube and other lube powders?

Accepted Answer

Unlike many over-the-counter lube powders, XLube contains no sugars, preservatives, fillers, or dispersing agents.Some powder lubes use up to 75% sugar-based additives to accelerate mixing — which can lead to stickiness, staining, faster spoilage, and potential irritation. Others may rely on preservatives like parabens to extend shelf life.XLube is different by design:No stickiness, no residueNo staining on skin, fabric, or gearNo preservatives — and no need for themCertified non-irritant and non-cytotoxic (ISO 10993)Completely neutral in taste and scentIt’s designed to be mixed fresh, used cleanly, and trusted fully. For those of you who are interested in how we became aware of these issue, here is a link to an abstract of a decisive study into over-the-counter lubricants inspiring the very creation of XLube: LubesDezzuttiAbstract💡 XLube wasn’t made to follow the category — it was made to define it.

Question 4

How do I mix XLube?

Accepted Answer

Mixing XLube is simple — and part of what makes it different.Start with 500 ml of clean, warm water in a bottleAdd 1–2 red caps of XLube powder, poured in swiftly (not dumped)Shake immediately for 20 secondsLet it rest horizontally for 10–15 minutesShake again and give it a little time — the gel develops fully over the next 30–60 minutes💡 No blender needed. In fact — please don’t.We recommend preparing just what you need for one use.That said, XLube has been tested to USP microbiological standards, and no bacterial growth was found after 14 days. So if it’s kept in a clean, closed container, you can use it over that time with confidence.

Question 5

Can I use tap water to mix XLube?

Accepted Answer

Yes — tap water works for most people. But not all tap water is the same.If you want a smoother gel or are using XLube for sensitive areas, here’s a helpful trick:Boil your tap water and let it cool to around 30 °C before mixing.Why?Boiling helps reduce free chlorine, which is added to drinking water for disinfection but can affect how XLube hydrates — and how it feels. Cooling it down naturally also makes the mix more skin-friendly.💡 And don’t forget: always add the powder to the water — not the other way around.

Question 6

What if XLube hasn’t dissolved properly?

Accepted Answer

It’s unlikely — but if it does happen, it’s easy to fix.Usually, undissolved clumps are the result of:Adding the powder too slowly or dumping it in all at onceNot shaking the bottle right after adding the powderSkipping the rest time or shaking too early💡 The best fix? Just give it time.XLube continues to hydrate naturally — even clumps will dissolve on their own. Shake again, let it sit a little longer, and you’ll be rewarded with a clear, smooth gel.Once you’ve mixed it once, it becomes second nature — and from then on, no surprise

Question 7

Can I use a sports bottle for mixing XLube?

Accepted Answer

Yes — and it works beautifully.We often use 600 ml sports bottles ourselves. They leave just the right amount of room for the water and powder to mix with a satisfying swirl and shake — no extra tools needed.Just make sure your bottle:Has a tight-fitting lidIncludes a leakproof valve — not all sports bottles do!Is clean and dry before you startIsn’t filled completely — give it space to mix💡 Pro tip: Add the water first, then the powder in one smooth pour. Shake, rest, shake again — and you’re ready to go.

Question 8

What is a leak proof valve?

Accepted Answer

A leakproof valve is a small mechanism in the bottle’s spout or lid that stops liquid from escaping — even if the bottle is shaken, squeezed, or turned upside down.You’ll often find them on:Sports bottles with soft, press-to-sip topsTravel bottles designed for shaking or carryingLids with built-in silicone seals or locking capsWhy it matters?When mixing XLube, you're shaking water and powder — and without a leakproof valve or seal, you might end up wearing some of it.💡 So: not essential, but highly recommended. Especially if you're the enthusiastic shaker type.

Question 9

Why never use a blender for mixing XLube?

Accepted Answer

Because it completely destroys the gel.Blenders and mixers are far too aggressive — the fast-moving blades break down the forming structure, leaving you with watery liquid, no slip, and sometimes foam. Even if it looks usable for a moment, it quickly falls apart.💡 And no — adding more powder won’t fix it.Once the structure’s broken, there’s no bringing it back.Also, who wants to scrub lube out of kitchen gear?Shake gently. Rest. Repeat. That’s all it takes.

Question 10

How do I store XLube Gel for long lasting quality?

Accepted Answer

Once mixed, XLube gel is easy to store — just treat it kindly.Here’s how:Use a clean, dry bottle or containerMake sure it’s closed properly after each useKeep it cool and away from direct sunlightAvoid contamination — use clean hands or tools only💡 We recommend single use. But if you choose to store a batch, XLube has been tested to USP standards — that’s the United States Pharmacopeia, which sets safety benchmarks for pharmaceutical products. Under those conditions, no bacterial growth was detected after 14 days in clean storage.Fresh is best — for gel, for friends, and for family.

Question 11

Can XLube be used with condoms?

Accepted Answer

Yes, it can — and it plays very nicely.XLube is water-based, completely free from oils or fats, and gentle on all common condom materials — including latex, polyisoprene, and polyurethane. So whether you’re using standard, ultra-thin, or non-latex varieties, you’re good to go.It’s smooth, reliable, and doesn’t weaken or break down the material, even with longer sessions or generous amounts.💡 Just mix it clean, use it fresh, and carry on confidently.

Question 12

Does XLube leave any stains?

Accepted Answer

Not in the usual sense — XLube doesn’t contain oils, dyes, or sugars, so it won’t stain fabrics or surfaces the way some lubes can.That said, if a large amount dries completely (like a forgotten puddle or a big “willow”), it can leave behind a clear film— carefully wipe or peel away, but still something you’ll want to clean up.

Question 13

How much lube can I get from 1 bottle of XLube?

Accepted Answer

XLube is incredibly efficient. One 100 g bottle gives you more than 20+ litres of smooth, long-lasting gel — depending on how you mix and how thick you like it.💡 Pro tip: Mixing in a larger container (like a bucket) gives better results and less waste — more glide, less guesswork.

Question 14

Does XLube smell or taste?

Accepted Answer

None at all — and that’s a good thing.XLube is completely free from fragrances, flavourings, and preservatives — so it’s neutral in scent and void of the bitter aftertaste you often find in preserved lubes.No perfume, no tang, no chemical kick — just a clean, smooth glide that doesn’t distract or disappoint.💡 No bitterness, no weird surprises — just good chemistry where it counts.

Question 15

Why is XLube free of preservatives?

Accepted Answer

Because it doesn’t need them — and honestly, who wants to nuke their nether regions?XLube comes as a dry powder, which means it stays fresh without preservatives like parabens or phenoxyethanol. You just mix what you need, when you need it — no chemical cocktails required.No additivesNo irritationNo compromises﻿💡 Preservatives might make sense for long-shelf liquid lubes — but XLube isn’t one of them. And your body will thank you for it.

Question 16

I accidentally swallowed XLube — is it dangerous?

Accepted Answer

No need to panic — a small accidental amount of XLube is not considered harmful.XLube is made from a high-purity, non-toxic polymer that’s used in some medical and cosmetic products. It contains no preservatives, sugars, or active chemicals, and it's certified non-cytotoxic (meaning it won’t harm living tissue).💡 That said:It’s not meant to be eaten. If you swallow a large amount or feel unwell afterward, drink some water and check with a doctor — just to be sure.

Question 17

Is XLube pH neutral?

Accepted Answer

Yes — XLube is pH-neutral when mixed with typical tap or bottled water.That means it’s gentle on skin and mucosal tissue, and doesn’t disrupt the natural balance of sensitive areas. Since XLube contains no acids, sugars, or preservatives, there’s nothing in it to shift the pH in the wrong direction.💡 As always: use clean water, mix fresh, and you’ll have a gel that feels just right — no sting, no surprise.

Question 18

What makes XLube different from typical over-the-counter lubes?

Accepted Answer

Most over-the-counter lubes are ready-made gels packed with preservatives, sugars, and additives to keep them stable on a shelf.XLube is different. It’s a pure powder — you mix it fresh, with just water, and get a gel that’s:Free from parabens, sugars, and fragrancesCertified non-irritant and non-cytotoxic (ISO 10993 tested)Long-lasting, easy to clean, and never stickyFresh every time — no spoiling, no need for chemical cocktails💡 It doesn’t just work differently — it was made for people who want to know exactly what they’re putting on their skin.

Question 19

What ingredients are in XLube?

Accepted Answer

Just one — and it’s a good one.XLube is made from a high-purity polyethylene oxide. That’s it.No sugars. No preservatives. No fragrances. No hidden extras.It’s chosen because it’s gentle, effective, and safe — tested on reconstructed human skin and mucosal tissue, and certified non-irritant and non-cytotoxic (ISO 10993).💡 We believe you shouldn’t have to decode a label to trust what you’re using on your body. One ingredient. One job. Done well.

Question 20

Is XLube vegan?

Accepted Answer

Yes — XLube is considered vegan.It contains no animal-derived ingredients, and no animal products are used in the production process, including in filters, processing aids, or materials.All safety testing was done in vitro, using reconstructed human tissue models — specifically, EpiDerm and EpiVaginal.No animal testing, no animal input — anywhere in the chain.While it doesn’t carry an official vegan certification, XLube’s formulation, testing approach, and clean manufacturing process make it a trusted choice for most vegan users.💡 Clear, clean, and conscious — from start to finish.

Question 21

Is XLube safe for the environment?

Accepted Answer

Yes — XLube is considered safe when used as intended.It’s a water-soluble polymer that:Does not contain toxic substancesIs not classified as a water pollutantDoes not accumulate in nature or pose a known environmental hazardRinses away easily and breaks down under everyday wastewater treatmentWhile it’s not biodegradable in the compostable sense, it’s a low-impact, clean-use product designed with simplicity and safety in mind.💡 Use what you need, rinse as usual, and enjoy with a clear conscience.

Question 22

Does XLube have a sustainability strategy?

Accepted Answer

Yes — though we keep it simple and honest.XLube is designed to reduce waste from the start:It’s a powder, so there's no need for preservatives, extra packaging, or single-use gel sachetsIt lasts longer, stores lighter, and ships more efficiently than pre-mixed lubricantsOne 100 g bottle can produce over 20 litres of gel, cutting down on product volume, plastic, and repeat shippingWe also avoid:Animal testingAnimal-derived ingredientsExcess packaging and unnecessary print material💡 Our approach: fewer ingredients, less waste, longer life — and a product that respects both bodies and resources.

Question 23

Is XLube safe in terms of osmosis — does it risk drawing moisture from skin or mucosal tissue?

Accepted Answer

We haven’t measured XLube’s exact osmolarity in lab terms — but it’s designed and tested to be tissue-friendly.Here’s what we can say with confidence:XLube has been tested on reconstructed human skin and vaginal tissue modelsIt was certified non-irritant and non-cytotoxic (ISO 10993-23 & 10993-5)These models are specifically used to detect issues often caused by hyperosmotic products — and XLube passed with no adverse effects💡 In practice, that means XLube is gentle and non-damaging to sensitive tissue — even without an exact osmolarity number.

Question 24

Can I travel with XLube or XLube gel?

Accepted Answer

Yes — and it's travel-friendly whether you’re going by car, train, or plane.The powder is perfect for air travel: it’s not a liquid, doesn’t count toward your carry-on liquid limit, and is packed in a small, discreet bottleThe gel, once mixed, can also be taken in your hand luggage — just keep it in a clean, sealed container under 100 ml, in line with TSA and international liquid rules💡 Travelling far or flying? Bring the powder and mix it fresh when you land. No spills, no stress, and no trouble at security.As always, your order arrives in plain packaging, and the bottle fits easily into any bag or case.

Question 25

Once prepared, should I keep XLube in the fridge?

Accepted Answer

No need — a cool, dry place is perfectly fine.XLube doesn’t contain sugars or preservatives, so it won’t spoil quickly. Just keep the gel in a clean, sealed container, out of direct sunlight, and it will stay fresh for up to 14 days.💡 In hot climates or during summer, you can refrigerate it if you like — just let it warm back up to room temperature before use. Cold gel is a surprise most people don’t want!

Question 26

So… how and when did XLube start?

Accepted Answer

XLube began as an idea in the early 2010s, born out of frustration with sticky, over-preserved lubes that didn’t feel right — or last long enough.It wasn’t developed in a boardroom — it grew out of real use, real questions, and a desire for something better: cleaner, smoother, simpler.After a lot of testing (and shaking), the first bottles went out quietly… and word began to spread.💡 So you could say it wasn’t just launched — it was mixed into being.

Question 27

What is XLube?

Accepted Answer

XLube is a highly concentrated, powder-based personal lubricant that’s activated with water.It contains no sugars, preservatives, or additives — just one clean, efficient ingredient that transforms into a high-performance, long-lasting gel.Designed for sensitive use and trusted by a wide range of users, XLube is:Certified non-irritant and non-cytotoxicCompatible with condoms, toys, latex, leather, and neopreneNeutral in taste, scent, and residueEasy to mix, easy to clean, and incredibly efficient — one bottle can produce over 20 litres of gel💡 No stickiness. No stains. No nonsense — just add water.

Question 28

Is XLube body-safe?

Accepted Answer

Yes — XLube is designed to be body-safe from the ground up.It has been independently tested and certified:Non-irritant to skin and vaginal tissue (ISO 10993-23)Non-cytotoxic — it won’t harm living cells (ISO 10993-5)Free from sugars, preservatives, and common irritantsNeutral in pH, taste, and scentWhether used vaginally, anally, or on sensitive skin, XLube is formulated for comfort, safety, and confidence — even with frequent use.💡 Safe to use, easy to rinse, and gentle where it matters most.

Question 29

Can I add more powder once XLube has been mixed?

Accepted Answer

Yes — but do it carefully.If your gel feels too thin, you can add a small amount of powder to thicken it. Here's how to do it right:Add only a thin layer of powder at a timeShake immediately after addingLay the bottle horizontally and let it rest for 10–15 minutesShake again and let it sit for another 30–60 minutes for full hydration💡 Important: Always use clean hands and tools. If the bottle has already been in use for a while, it's better to mix a fresh batch to keep things hygienic.

Question 30

Is XLube safe to use with silicone toys?

Accepted Answer

Yes — XLube is fully compatible with silicone toys.It’s a water-based gel made from a single, non-reactive polymer. It contains no oils, no silicone ingredients, and no additives that could damage or degrade silicone surfaces.As always, make sure toys are clean before and after use, and mix XLube with clean water for best results.

Question 31

My lube is clumpy. What did I do wrong?

Accepted Answer

Nothing - clumps usually happen when the powder is added bit too quickly or the water is too cold. But don’t worry — it’s an easy fix, and clumps will often dissolve naturally over time.To get a smooth gel:Always add powder to water, never the other way aroundDon’t dump the powder in one big scoop — empty the red cap in a smooth, swift motionUse warm (not hot) water — around 30–40 °C is idealShake immediately, let it rest horizontally for 10 minutes, then shake again💡 If clumps remain, just give it time. Over the next 30–60 minutes, they’ll dissolve on their own, forming a clear, even gel — no need to shake aggressively or heat the bottle.

Question 32

How long does the unmixed powder last?

Accepted Answer

When stored properly, the powder has a shelf life of at least 3 years — often longer.Because it contains no sugars, fats, or preservatives, there’s nothing in it that breaks down or spoils easily. Just make sure to:Keep the bottle sealed tightlyStore it in a cool, dry place, away from moisture or steamAvoid getting water inside the bottle — even a few drops can start hydration💡 Tip: The bottle is designed to be spill-resistant and travel-safe, so it stays fresh as long as you do.

Question 33

How long does the mixed lube last?

Accepted Answer

We recommend mixing fresh for each use — that’s the cleanest and safest option.However, XLube has been tested according to USP microbiological standards, and no bacterial growth was observed after 14 days. So if stored properly, a mixed batch can be used safely over that time.To keep it fresh:Use a clean, sealed containerStore it in a cool, dry placeAlways handle with clean hands or tools💡 If it ever looks cloudy or smells off, discard and mix a new batch. When in doubt, mix fresh.

Question 34

How can I tell if my mixed lube has gone bad?

Accepted Answer

XLube gel is usually smooth, clear, and stable — but like any water-based product, it can eventually degrade if left for too long or stored improperly.Here’s what to look for:The gel becomes cloudy or opaqueIt starts to separate into water and residueIt feels weaker or less cohesive than usualYou can’t remember how long ago it was mixed — or how clean the container was💡 Note: XLube is naturally stringy — that’s normal and part of what gives it such a long-lasting glide. If anything feels off or you’re unsure, it’s always safest to rinse and remix. Fresh gel takes only minutes to prepare and ensures optimal feel and hygiene.

Question 35

XLube is super slippery! What's the best way to clean it up?

Accepted Answer

It really is — and we take that as a compliment.To clean up XLube effectively:Start with a dry cloth or paper towel to lift the excess gelFollow with warm water — no special soaps neededOn surfaces or gear, mild soap works well for the final rinse💡 Tip: XLube breaks down in the presence of chlorine, so a very diluted bleach solution can help clean water bottles or toys.But use with caution: bleach can stain fabrics and corrode some materials — always rinse thoroughly and use only where appropriate.The good news? XLube doesn’t stick, doesn’t stain, and leaves no film behind — just a clean glide and an easy cleanup.

Question 36

Why did XLube change the bottle design?

Accepted Answer

It wasn’t about style — it was about practicality, protection, and trust.We made the neck wider and more stable, so if the bottle tips over, no powder spillsWe added braille markings near the neck to make it easier to identify by touchWe reinforced the bottle wall itself — it’s now stronger and more crush-resistant, to hold up better during shipping and the occasional rough postal rideAnd we added a subtle XLube logo on the bottom rim — a built-in anti-counterfeit measure after spotting some fakes on smaller platforms💡 Still clean. Still simple. Just tougher, smarter, and easier to trust.

Question 37

Who needs XLube?

Accepted Answer

Short answer? More people than you think.XLube isn’t just for “when things aren’t working” — it’s for anyone who wants things to feel better. Smoother, more comfortable, more enjoyable. That includes:Curious beginners and long-time adventurers alikePeople who want to reduce friction, pressure, or discomfortAnyone exploring toys, fingers, latex, or leatherThose with dryness from stress, medication, hormones, or just lifeXLube isn’t a fix — it’s an upgrade.And once you find one that’s clean, long-lasting, and quietly brilliant — you know, like a certain powder-based favourite— you might just wonder how you ever went without.💡 Seriously — you don’t have to “need” it to love it.

Question 38

What’s the difference between XLube Classic and XLube Progress?

Accepted Answer

The lube is exactly the same — smooth, concentrated, and high-performing.What’s different is the bottle.XLube Progress was created as a gesture of support for freedom, visibility, and choice.It features a bold, celebratory label — a small statement of solidarity with those who believe in love, identity, and dignity in all their forms.💡 Inside, it's still the same clean, one-ingredient formula you trust. Outside, it's XLube with a voice.

Question 39

Is it possible to use lubricant for oral sex?

Accepted Answer

Yes — and for many, it makes things feel even better.But not all lubes are created equal. Some contain sweeteners, preservatives, or perfumes that can taste odd or even cause irritation over time.XLube, on the other hand, is:Neutral in taste and scentFree from sugars, fragrances, and flavouringsNon-irritant and non-cytotoxic (lab tested)So while it’s not designed to be eaten, a small amount used during oral play is considered safe and won’t get in the way of the experience.💡 No weird aftertaste. No tingle you didn’t ask for. Just smooth support where it counts.

Question 40

Do you ship internationally?

Accepted Answer

Yes, we do! XLube ships discreetly and reliably to most countries around the world.We offer two international shipping options:DHL Warenpost International with tracking and good valueDHL Express with fast delivery and premium service at a flat rate📦 All orders are packed in plain, unbranded packaging — no product names, no logos.💡 If you're unsure whether we can ship to your country, feel free to email us at xlube@xlube.com — we’ll gladly check for you.

Question 41

What are the shipping options available?

Accepted Answer

We ship from Germany with DHL and DHL-Express as our trusted partner for many years. International logistics and developments can be challenging, we provide a tracking link to DHL and support you in the unlikely event of a delay or lost consignment.We are expanding our shipping coverage all the time. If your destination is not yet available, please let us know and we will add it to our list.

Question 42

How long will it take to receive my order?

Accepted Answer

Delivery time depends on your location and the shipping method:DHL Express: Typically 2–5 business days worldwideDHL Warenpost: Around 5–17 business days, depending on local postal servicesYou’ll get a tracking number once your order is on the way.💡 Just a heads-up: While we ship quickly, we’re not in control of courier timelines, customs processing, or delaysthat may occur in transit — especially for international shipments.But rest assured, your package is discreet, trackable, and we’re here to help if anything goes off-track.

Question 43

How can I track my order?

Accepted Answer

As soon as your order ships, you’ll receive a tracking number by email.You can use this to follow your shipment through:DHL Express or DHL Warenpost — depending on the service you selectedThe tracking link lets you check delivery progress at any time.💡 Didn’t get the email? Check your spam or junk folder first — and if it’s not there, just drop us a message at xlube@xlube.com. We’ll sort it out quickly and quietly.

Question 44

I have not received my shipment. What should I do?

Accepted Answer

Don’t worry — we’ll help you figure it out.Start by checking:Your tracking link (sent via email when we shipped your order)If the parcel was delivered to a neighbour, parcel shop, or mailboxYour local postal service, especially for DHL Warenpost ordersStill no sign?Just email us at xlube@xlube.com with your order number and the email you used to order. We’ll investigate with the carrier and keep you updated every step of the way.💡 Lost parcels are rare — but if something’s gone wrong, we’re on your side.

Question 45

Do you offer discreet packaging?

Accepted Answer

Yes — always.Your XLube order arrives in plain, unbranded packaging with no logos or product names on the outside. Just a neutral parcel and a discreet delivery.Inside, the bottle is proudly labelled — but the rest depends on where you are:In most countries, we include a fan sticker tucked quietly inside the mixing leafletIn regions with stricter regulations, we use a non-sticker version to keep things smooth with customs and local rules💡 So yes — still discreet, still smart, always respectful.

Question 46

What shipping option should I choose?

Accepted Answer

We offer two options — both tracked, both discreet:DHL Warenpost: Good for 1–2 bottles. Affordable, but delivery times can vary depending on your country’s postal system.DHL Express: Highly recommended — especially for 2 or 3 bottles. It’s faster, more reliable, and often just a little more than Warenpost.💡 Want peace of mind? Go Express. It’s quick, traceable from door to door, and your parcel skips a lot of the postal uncertainty.Either way, your order ships discreetly and securely — no product names, no logos, no giveaways.

Question 47

Are the Haribo Goldbears included with my order suitable for everyone?

Accepted Answer

We include a tiny 10 g mini pack of Haribo Goldbears as a small thank-you — but we know they’re not for everyone.Here’s what you should know:Muslim customers: Most Haribo Goldbears contain pork-based gelatin and are not halal. Some versions made in Turkey use beef gelatin and are halal-certified — but unless stated, ours are not the halal version.Vegan customers: Goldbears are not vegan — they contain animal gelatin.Allergy or belief-sensitive customers: Just let us know — we’re happy to leave them out.💡 We do not include them in shipments to countries where pork-based products are restricted — like Saudi Arabia and others with relevant import regulations.Unfortunately, there are no vegan or halal-certified gummy alternatives in this 10 g mini format (yet!) — but we’re keeping our eyes open.

Question 48

What do the XLube fan stickers actually mean?

Accepted Answer

They started as a quiet thank-you — a nod to the people who supported XLube early on, shared it, posted about it, and helped spread the word without being asked.And then something lovely happened:We began putting those very people on the stickers. Real fans. Real faces. No campaign, no casting — just appreciation.So when you see a sticker, you’re not looking at a model. You’re looking at someone who became part of the club — simply by being themselves and loving XLube out loud.💡 And yes — there’s one tucked into every bottle (except where customs say no).

Question 49

Where to find the XLube fan-stickers?

Accepted Answer

A sticker is tucked discreetly into the leaflet on every bottle. In countries with sensitive customs rules, we leave them out to avoid issues. If you’d like one and didn’t receive it, let us know.

Question 50

What is the XLube fan club, and how do I join?

Accepted Answer

There’s no form, no fee, and no official badge — but when we say “club,” we mean the real people who’ve helped XLube grow by simply loving it, using it, and talking about it.Post a photo, share a story, leave a review — or just make us smile somehow.If it feels like you're part of the XLube world…💡 you probably already are.And who knows? One day, your face might end up on a sticker.

Question 51

What is your return policy?

Accepted Answer

We understand sometimes things don’t go as planned — and that’s okay. XLube offers a 30-day return policy on unused, unopened bottles:Return must be requested within 30 days of deliveryBottle must remain sealed and in its original conditionContact our Customer Support with your order number to initiate the returnYou’ll receive a full refund once the returned item is received and inspected💡 Please note: Returns un-opened, used, or damaged items are not accepted for hygiene and safety reasons.

Question 52

Can I exchange an item?

Accepted Answer

Unfortunately, we can’t accept exchanges on opened or used items — for hygiene and safety reasons.But if your item arrived damaged, incomplete, or if you received the wrong product, please reach out to our Customer Support team. We’ll make it right.💡 Still sealed and within 30 days? You can return it for a refund and place a new order.

Question 53

How can I contact XLube team?

Accepted Answer

We’re here to help — whether you have a question, a hiccup with your order, or just want to say hi.📩 Email us at: xlube@xlube.comTo make things smoother:Use the same email address you used when placing your orderInclude your order number if you have it on handThat way, we can find your info quickly and help you faster.💡 Friendly, discreet, and always happy to hear from you.

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